Customer Success Career Coach

Carly Agar spent over a decade in Customer Success before shifting to coaching others trying to break into or advance within the CS field. The podcast is tightly focused: if you're a Customer Success Manager, or aspiring to become one, this is built specifically around the interview challenges, resume strategies, and career growth patterns unique to that profession. With 114 episodes, a 4.9-star rating from 88 reviewers, and new content releasing every Wednesday, it's one of the most well-maintained niche career podcasts available. The advice gets granular in ways that general career podcasts can't. Carly covers questions like how to frame your churn reduction metrics for a CS interview, what hiring managers for CSM roles actually screen for in first-round calls, and how to position yourself for a move from individual contributor to team lead within CS. She also invites CS leaders from recognizable companies to share what they look for on the other side of the hiring table. The niche focus is the whole point here. If you're targeting general job interview skills, there are broader shows that will serve you better. But if Customer Success is your field, or the field you're trying to enter, Carly's deep specialization in exactly that space makes this show unusually useful. She knows the CS interview process from the inside — what gets people hired, what gets them screened out, and what nobody talks about in prep materials — and she shares it plainly.